1. Introduction

Welcome to TORAKIS Rent a Car. We operate the website torakisrentacar.gr. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve our rental services in accordance with the EU General Data Protection Regulation (GDPR).

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you:

  • Identity Data: Includes first name, last name, username or similar identifier, date of birth, and gender.
  • Document Data: Driver’s license details, Passport or ID number for legal contract requirements.
  • Contact Data: Includes billing address, email address, and telephone numbers.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, and location.

3. How We Use Your Data

TORAKIS Rent a Car uses the collected data for various purposes:

  • To process and manage your vehicle reservation.
  • To verify your eligibility to drive according to Greek law and insurance policies.
  • To provide customer support and 24/7 emergency assistance.
  • To monitor the usage of our Service and detect, prevent, and address technical issues.
  • To fulfill legal obligations, such as tax reporting and processing traffic violations.

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information depends on the context in which we collect it:

  • We need to perform a contract with you (The Rental Agreement).
  • You have given us permission to do so.
  • The processing is in our legitimate interests and it is not overridden by your rights.
  • To comply with the law.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We retain data to comply with Greek Tax laws, resolve disputes, and enforce our legal agreements.

6. Disclosure of Data

We do not sell your data. We may disclose your personal information only in the following cases:

  • Service Providers: Third-party companies (e.g., Insurance, Roadside Assistance) to facilitate our Service.
  • Legal Requirements: To comply with a legal obligation or protect against legal liability.
  • Public Authorities: Sharing driver details with the Greek Police or Municipal Authorities in case of accidents or fines.

7. Your Data Protection Rights (GDPR)

You have certain data protection rights, including:

  • The right to access, update or delete the information we have on you.
  • The right of rectification (to fix inaccurate data).
  • The right to object or restrict processing.
  • The right to data portability.

8. Cookies

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies through its settings.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@torakisrentacar.gr
  • By phone: +30 6955021436